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Alterations & Refund Policy
At Zuriel, each order is created with care, intention, and a commitment to quality, as our goal is for every customer to feel confident and satisfied with their piece.
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We proudly offer free alterations with no time limit. If your item ever needs adjustment or repair due to fit or wear, you may return it to us and we will alter or repair it at no cost. Customers are responsible for return shipping unless otherwise discussed.
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However, if you are truly unsatisfied with your item and wish to request a refund, you must notify us within 7 days of receiving your order. Refunds will be issued for the full cost of the item once it is returned and received by us.
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Returned items must be in the same condition as originally shipped, free of rips, tears, stains, odors, or other damage. Items that show signs of wear or alteration beyond our original work are not eligible for a refund. Shipping costs are non-refundable.
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We value transparency and care deeply about our customers’ experience. If something isn’t right, please reach out — we are always happy to work with you to make it right.
Contact & Communication Policy
To ensure timely and efficient responses, please review the following:
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Business Hours: All calls and messages should be made during business hours. Calls made outside of business hours will not be answered.
Missed Calls: If your call is missed, you must leave a voicemail or send a text message including your name and reason for contacting in order to receive a response. Missed calls without a voicemail or follow-up message may not be returned.
Text Messages: When sending a message, please include your name and inquiry details. Messages such as “Hi” or “Asalaam alaikum” without additional information may not receive a response due to high message volume.
Order Inquiries: Please include your order number and full name when reaching out about an order.
Updated Contact Number: Please ensure you are contacting the current business number listed. Messages or calls made to previous numbers may not be received.
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Thank you for your understanding and cooperation.
Contact Us
Address
P.O. Box 15128,
Philadelphia, PA 19130
Contact
Opening Hours
Mon, Weds, & Fri
3:00 pm – 9:00 pm
Saturday
10:00 am – 6:00 pm
